We acknowledged the player’s concerns about the casino’s adherence to its terms and conditions but ultimately concluded that there was insufficient ground to assist further, resulting in the closure of the complaint. Instead of a minimum withdrawal of 30€, the player was asked to withdraw at least 100€. The player from Germany had requested a withdrawal less than two weeks prior to submitting this complaint. However, he faced issues withdrawing his winnings, feeling that the casino was quick to accept deposits but reluctant to process withdrawals. The player from Albania had been with the casino for two years and had successfully completed the wagering requirements after receiving 20 free spins.
The player from the Netherlands faced issues withdrawing 2×5,000€ from Loki Casino, citing that deposits had not “hit the casino” despite providing proof. The Complaints Team noted that the casino’s actions complied with responsible gambling policies, as the player did not clearly disclose her gambling issues until later. After communication with the Complaints Team, it was confirmed that the player’s withdrawal issue had been resolved, and the payment was successfully processed. Browse all bonuses offered by Loki Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Responsible Gambling & Player Protection

  • New UK players at Loki Casino can claim a welcome package worth up to £1,200 across four deposits, plus 100 free spins on selected NetEnt slots.
  • The registration form requires basic information including name, date of birth, address, and contact details.
  • This impacts dispute resolution procedures, responsible gambling tools, and regulatory recourse options.
  • Site architecture at Loki online casino prioritises functionality over flashy design, with games loading directly from the homepage without unnecessary landing pages.
  • Discuss anything related to Loki Casino with other players, share your opinion, or get answers to your questions.
  • Email support proves particularly effective for documentation-heavy requests like verification queries or detailed bonus explanations.

The complaint was closed as the player was encouraged to remain firm in her decision to close her account independently. The player from United Kingdom has been waiting for a withdrawal for less than two weeks. The player from Germany had been waiting for a withdrawal for less than two weeks.

Step-by-Step Registration Process:

With offerings ranging from slots and table games to live dealer experiences, the casino caters to a diverse gaming audience. A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality. Discuss anything related to Loki Casino with other players, share your opinion, or get answers to your questions. The withdrawal requests had been pending for over 3 weeks, and the player had passed the KYC verification.

Payment Methods & Processing Times

The platform’s RTP transparency deserves recognition, with all games displaying return percentages prominently. The 40x wagering requirement sits slightly above the 35x UK average, though the four-tier welcome structure provides more flexibility than single-deposit bonuses. UK players typically complete verification within hours by submitting a passport or driving licence, recent utility bill, and card images or e-wallet screenshots. Financial transactions at this platform support both traditional and cryptocurrency options, with processing speeds varying by method. Regular promotions refresh weekly, including Monday reload bonuses offering 50% up to £250, and weekend cashback programmes returning 10% of net losses up to £500. Slots contribute 100% towards wagering, whilst table games and live dealer options typically contribute 10-20%.

Contact Loki Casino

Based on the test we have conducted, we have rated the customer support of Loki Casino as good. Hence, we look at such limitations every time we review a casino. Loki Casino holds a gambling license in Curaçao issued by Curaçao Gaming Control Board.

  • Withdrawal limits cap at £5,000 per transaction and £15,000 monthly for standard accounts, though VIP players negotiate higher thresholds.
  • The withdrawal requests had been pending for over 3 weeks, and the player had passed the KYC verification.
  • Our site is fully optimised for UK players, so you can place bets or spin the reels wherever you are.
  • We requested further details and proof of transactions from the player, but due to a lack of response, the complaint was rejected.
  • The platform features 45+ providers including NetEnt, Microgaming, Pragmatic Play, Evolution Gaming, Play’n GO, Yggdrasil, and Red Tiger Gaming, offering over 2,000 total games.
  • Perfect for UK players who want to place a quick bet or spin the reels wherever they are!
  • Loki Casino presents a compelling option for UK players seeking variety beyond UKGC-restricted platforms.

She sought a refund of the deposits made since her initial request for account closure. The Complaints Team acknowledged her desire for account closure and agreed that the casino should have respected her decision. After the recommended time frame passed, the player confirmed that the issue was resolved. To find out which bonuses you can claim, see the ‘Bonuses’ segment of https://www.lokicasinos.nl/ this review.

Withdrawal limits, win limits, and payment method options

We’ve put together a selection of the most popular payment options for UK players to use when depositing or withdrawing funds at our online casino. Online casino sites offer bonuses to attract and retain players, as an incentive to register a account with them and begin playing. This makes it an acceptable option for some players, but there are better casinos for players who value a fair and safe environment in online gambling.

Who owns Loki Casino?

Continue reading our Loki Casino review to find out more about this casino and determine if it’s the right fit for you. Our expert casino review team has carefully analysed Loki Casino in this review and evaluated its positives and negatives using our casino review process. We’re always happy to help fellow punters and casino fans from all over the UK. We understand that reviews are important when picking a casino or placing a bet. Sportsbook is designed for UK punters, offering a trustworthy and top-notch betting experience on one easy-to-use platform.
UK players should understand that MGA licensing provides substantial protection but differs from UKGC standards. Processing speeds for e-wallet withdrawals consistently meet 24-hour targets, and live chat support delivers knowledgeable assistance around the clock. Site architecture at Loki online casino prioritises functionality over flashy design, with games loading directly from the homepage without unnecessary landing pages.